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Ntombana

Digital Communication Platform

Viewing

Communications

Overview

Send a Message

Sent & Scheduled

Contacts

Groups

Events

Inbox

Inbound Messages

Insights

Engagement

Administration

Departments

Audit Log

FAQ Content

Users

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A product of Ntombana Communications

Overview

Digital Communication Platform / Overview

Total Contacts

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Groups

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Campaigns Sent

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Inbound (30d)

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Msg Usage

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Recent Campaigns

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Recent Inbound

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No messages received yet.

Send a Message

Configure your audience, write your message, and send — all on one screen.

1 Who should receive this?

All contacts

Send to every contact in the system.

A group

Send to all contacts belonging to a specific group.

Specific contacts

Hand-pick 2, 3, or any number of contacts by name or number.

Group

2 Choose a channel

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WhatsApp

Live

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SMS

Live

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MS Teams

Coming soon

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FB Messenger

Coming soon

3 Campaign name

4 Write your message

Use test template (recommended for now)

Sends Meta's approved "hello_world" template — works for any contact, even first contact. Use this until your own templates are approved.

Free text message

Only delivers to contacts who have messaged you in the last 24 hours — Meta blocks free text to anyone outside that window.

SMS has no template requirement — your message below will be sent exactly as written, to anyone, at any time.

0 characters

5 When should this send?

Send now

Delivers to all recipients as soon as you click Send.

Schedule for later

Queues the campaign to send automatically at a date and time you choose.

Send at

Live Preview

Using Meta's "hello_world" test template by default.

Audience

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estimated recipients

This sends real WhatsApp messages immediately. There is no undo once sent.

Sent & Scheduled

Every campaign sent through this tool, with real delivery tracking.

Campaign	Audience	Channel	Sent	Delivered	Failed	Status
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Contacts

All contacts currently stored in the platform.

Name	WhatsApp Number	Group	Gender	District	Source	Status
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Groups

All contact groups — click any group to expand and see its members.

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Events

Publicise an event with a Send a Message campaign, and let stakeholders RSVP by texting the event's keyword — they'll get a QR code back automatically. Use the check-in scanner at the door on the day.

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Inbound Messages

Messages citizens have sent to your WhatsApp number. Reply functionality will be added once the public chatbot is built — for now, this is a read-only view captured by the webhook.

Total (30 days)

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Awaiting Review

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Unique Senders

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Messages

No messages received yet. Once a citizen messages your WhatsApp number, it will appear here.

Departments

Tenants on this platform — each has its own contacts, groups, campaigns, and WhatsApp/SMS sender configuration.

Name	Slug	Provider	Sender Number	Users	Contacts	Status
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Audit Log

A record of who did what, and — for cross-tenant actions — which department they were acting as at the time.

Show only cross-tenant actions (super admin acting inside a department)

When	Actor	Acting As	Action	Details
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Stakeholder Engagement

How stakeholders are using the FAQ chatbot — reach, response effectiveness, and content gaps to close.

Stakeholders Reached

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Total Interactions

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Match Rate

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Content Gaps

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Channel Performance

Response Effectiveness

Engagement by District

District	Stakeholders	Interactions	Match Rate
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Top Topics by District

The most-asked questions within each district, up to 5 per district.

District	Topic	Times Asked
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Top Topics Asked

Topic	Times Asked
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Content Gaps — Questions the Bot Couldn't Answer

Recurring unmatched questions, most frequent first — the best candidates for the next FAQ update.

Question Asked	Times Asked	Last Asked	Last Asked By
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Users

People who can access this platform.

Name	Email	Role	Department	Status	Last Login
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FAQ Content

Edit what the chatbot says, and teach it colloquial words citizens actually use — both take effect immediately, no code deploy needed.

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Vocabulary Synonyms

When a citizen uses a colloquial word (e.g. "cow"), the bot treats it as the canonical word your FAQ answers actually use (e.g. "livestock"). This fixes real mismatches found in your Content Gaps report without editing any FAQ answer.

Colloquial word (what citizens type)

Canonical word (what your FAQs use)

Colloquial Word	Treated As	Added By
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Campaign Detail

Recipients

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Add Contact

Full Name

WhatsApp Number (include country code)

Group (optional)

Create New Group

Group Name

Description (optional)

Select Contacts

0 selected Clear all

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New Department

Department Name

Slug (used for Key Vault secret names — lowercase, no spaces)

WhatsApp/SMS Sender Number (if already known — optional)

WhatsApp/SMS Provider

Primary Brand Color (optional)

Secondary Brand Color (optional)

Edit Department

Department Name

WhatsApp/SMS Provider

Sender Number (E.164 format, e.g. +27821234567)

Status

Note: Twilio/Meta credentials themselves are stored in Key Vault, not here — this only sets which sender number and provider this department uses.

Setup Assistant

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Add User

Full Name

Email

Temporary Password

Role

Department

Edit User

Email

Full Name

Role

Status

New Password (leave blank to keep current)

You can't change your own active status here — ask another admin if needed.

Edit FAQ

Question

Answer

Trigger Keywords (comma-separated — these are what the bot matches against, separate from the question text above)

New Event

Event Name

Description (optional)

Date

Location

RSVP Keyword — the single word stakeholders text to RSVP

Capacity (optional)

Attendees

Name	Number	Status	Checked In
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Check-In Scanner

Point the camera at a stakeholder's QR code. It keeps scanning automatically after each check-in.